Orders and Delivery Policy
Orders and Payment
When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee. For online orders, we will provide you with email confirmation at the times your order is accepted, confirmed, and dispatched for delivery.
All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
Sydney Sabre reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will supply your Goods at that Price (unless your Order is affected by a pricing error).
Payment methods are specified on the Website or told to you at the time you place your Order. They include credit card, PayPal or Sydney Sabre Gift Card. The name on any credit card used for payment must match the name on the Order. Other methods of payment, including cash, can be used for In-Store Orders, but not for Orders placed through the Website. Cheques cannot be used as a payment method for any Orders.
Any payment for an Order must be cleared by us before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
Lay-by is not available for Orders.
Sydney Sabre uses Delivery Agents to deliver your Goods. You agree that your details, including your Delivery Address and phone number, will be supplied to the Delivery Agent for the purpose of delivering your Goods.
We are able to deliver to PO Box addresses. Delivery is available within Australia in our pre-defined delivery areas for all Goods, and in most International locations.
Shipping costs are calculated and provided for you at checkout.
Sydney Sabre aims to achieve the delivery time frames set out below:
- Sydney and surrounding areas: 1-3 Business Days
- Australian capital cities and suburbs, and most regional areas: 2-7 Business Days
- Regional Western Australia, Queensland and Northern Territory: 5-10 Business Days
International orders will be processed as quickly as possible, but we are not able to estimate delivery times. Notwithstanding the above, we cannot guarantee that delivery will occur within the estimated delivery time frames, and Sydney Sabre is not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
Deliveries may be delayed during major sales events, natural disasters, and pandemics.
Delivery of Goods will take place at the Delivery Address specified by you in the Order. If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. Your representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative’s instructions as if they were your own.
On delivery, the Delivery Agent may require you or your representative to provide them with proof of identity, such as photo ID. To ensure delivery can take place, please give us as much detail as possible about particular features of the Delivery Address in advance via email.
You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.
You may elect to have us leave your Order in a safe area if you or your representative cannot be present to accept the delivery. Please arrange this with us in advance via email at firstname.lastname@example.org.
Insurance and express delivery is not available.
This policy applies to any products purchased from our website sydneysabre.com or in-person at our store.
If you are not satisfied with your product(s), we will gladly offer a refund or credit within 14 days of purchase. You can return your product if it is unused and within its original packaging. All exchanges and returns require a proof of purchase and any refunds processed will be credited using the original payment method. Shipping charges are non-refundable with the exception of damaged or defective products.
Products must be returned to Sydney Sabre at L1, 112-116 Parramatta Road, Stanmore NSW 2048.
Once we have received your returned product and inspected it, we will process your refund, credit or exchange via your original payment method.
We will offer a refund for a product if it:
- Is faulty or damaged
- Does not match the description or image that was shown on the website at the time of purchase
Please provide photo or video evidence of the damage when requesting a refund for damaged or defective products. We aim to process your refund within 7 days of receiving the returned product.
We reserve the right to refuse an exchange or refund for a product if:
- You misused the product in a way which caused the problem.
- You knew or were made aware of the problem(s) with the product prior to purchasing it.
What information do we collect?
We will only collect personal information about you if it is reasonably necessary – this information includes (but is not limited to) your name, age, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail address.
Credit card transactions are processed securely and no card details are stored, except for direct debit contracts via our third party provider (Ezidebit).
How we collect, use and hold your information
We collect your personal information from you directly when you:
- Attend sessions at Sydney Sabre
- Make purchases online
- Provide feedback/complaints to us
- Sign up for an account
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your personal information is stored on password-protected servers located in a secure location.
We collect and use your information to:
- Sell and deliver our products.
- Process payments.
- To notify you of changes to our products or services, events, promotions, and marketing activities.
- Respond to feedback or complaints and provide refunds and discounts.
- Protect against fraud and theft.
How we disclose your information
We will only disclose information about you to third parties if required by law or legal process, or to companies who are responsible for parts of our service delivery such as delivery companies.
Accessing and correcting your information and questions
If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at email@example.com
We aim to resolve any complaints pertaining to privacy immediately. If you do not believe your complaint has been resolved by us, you may complain to the Office of the Australian Information Commissioner directly at firstname.lastname@example.org. For more information on the The Privacy Act 1988 (Cth) please visit www.oaic.gov.au